Who do you complain to if you’re unhappy with the conduct of a real estate agent?


Who do you complain to if you are unhappy with the carry out of a true estate agent?

Belinda Moffat is main government of the Genuine Estate Authority (REA), the impartial government agency that regulates the carry out of real estate professionals. Right here, she solutions your purchasing and providing questions.

Q: Hi Belinda, we’ve just acquired our to start with residence but have some problems about how the seller’s genuine estate agent dealt with items. Who do I complain to, and how does it get fixed?

A: Congratulations on paying for your initially household. It is usually an enjoyable milestone.

I’m sorry to hear, even so, that it was marred for you by a poor expertise with the true estate professional. It’s portion of REA’s work as the company that regulates the carry out of real estate pros to see that licensees are held to account for any breaches of the carry out procedures that are documented to us.

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Your initially step really should be to converse to the company specifically about the challenge. All licensed agencies are expected to have their individual grievance resolution course of action, and they are often incredibly keen to deal with and resolve a customer’s issue directly.

When we obtain a complaint, we initial phone you, the complainant, to make certain we understand what the grievance is about and to evaluate no matter whether it is in just REA’s scope of authority. We have an early resolution team that can enable to liaise and mediate in between you and the agency about decrease-amount perform concerns, with the purpose of finding an satisfactory resolution involving the events. This tactic is normally extremely profitable.

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If early resolution is not effective, (or you opt for not to go down that route) we can development to our additional formal problems and discipline procedure. When there has possibly been a significant breach of our Code of Perform and/or critical hurt, we refer your grievance to one particular of the impartial Complaints Evaluation Committees.

That unbiased committee can investigate your grievance, make a official choice on no matter whether there has been a breach of the carry out rules, and where ideal, order the licensee to pay a wonderful, undergo training, lower or refund fees paid out to them, and impose other styles of formal censure.

The most serious finding versus a licensee that the committee can make is ‘unsatisfactory conduct’. If the code has been very seriously breached, the committee can also lay a charge of misconduct with the Serious Estate Agents Disciplinary Tribunal. The Tribunal is appointed by the Ministry of Justice and is individual, and independent, from the REA.

Belinda Moffat is chief executive of the independent government agency that regulates the conduct of real estate professionals.


Belinda Moffat is chief govt of the unbiased government company that regulates the conduct of serious estate experts.

The Tribunal could make a getting of misconduct against a licensee, and get a lot more critical penalties like greater fines, licence suspension or cancellation, and/or payment orders. If a occasion does not agree with the Tribunal choice, they have the suitable to charm to the High Court.

REA maintains a general public sign-up of all certified true estate agents, salespeople, department managers and organizations, so you can check out that who you are working with is accredited and importantly, see if they’ve had any problems upheld towards them in the past three a long time.

Of the more than 16,000 authentic estate licensees at this time lively in our program, the mind-boggling vast majority will have never ever had a official grievance from them. To place things in some viewpoint, in the last fiscal calendar year there were approximately 100,000 attributes bought and sold in New Zealand, even though in that time REA acquired just 320 formal complaints. But if you’ve been instantly afflicted by bad perform, it is that one predicament that matters to you.

For facts about the procedure of getting or providing residence, and what to be expecting when operating with a serious estate qualified, check out settled.govt.nz, or for much more information on the grievances course of action or to make a official grievance, check out rea.govt.nz. Have a dilemma for Belinda? Email homed@stuff.co.nz.